Director, Operations Delivery Center of Excellence; COE

Position: Director, Operations Delivery Center of Excellence (COE)
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health(R), you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
** Position Summary
** The
** Lead Director, Delivery COE
** is a senior leadership role responsible for
** ensuring delivery of complex, high‐impact initiatives
** that align with organizational priorities. The role provides
** executive‐level oversight of portfolios, programs, and PMO capabilities**, while leading a team of program managers, project managers and Business analysts.

The role consistently emphasizes
** enterprise delivery, strategic alignment, governance, and cross‐functional leadership**, particularly in regulated environments such as healthcare Insurance.
** Position may be remote and/or hybrid depending on candidate location and commute to office.
**** What you will do
**** Lead Enterprise Portfolio Management & Strategic Delivery
*** Oversee, own, and direct business Enterprise Portfolio Management processes, prioritization, education, communication, and delivery.
* Partner with IT and other strategic teams to communicate, coordinate, and collaborate processes, planning, and delivery of Enterprise Portfolio initiatives.
* Manage senior leadership engagement for strategic initiatives identification and prioritization, Cap Ex planning, and roadmap alignment.
* Provide direction and planning for major projects and programs from problem-statement through delivery.
* Participate in Agile processes (e.g. Planning Increments) by representing Business and strategy and prioritization of Enterprise Portfolio initiatives.
* Perform and direct business and IT efforts to interpret requirements, designs, estimate impacts, coordination of resources, and leadership reporting and visibility.
* Facilitate working groups and maintain program oversight within shifting timelines and priorities.
** Drive and Operationalize Business Continuity Governance
*** Lead planning, updates, testing, documentation, and cross‐department preparedness for Business Continuity.
* Partner with enterprise BCM teams to ensure alignment, perform evaluations, and guide improvement efforts.
** Provide Leadership for Data Governance Strategy
*** Set direction, goals, and metrics for Data Governance Manager.
* Drive data integrity initiatives, incident improvement work streams, and Salesforce vendor management enhancements.
** Enhance Operational Excellence & Cross‐Functional Delivery
*** Partner with IT and business teams to improve Agile PI planning, operational metrics, prioritization, and delivery processes.
* Contribute to architecture reviews, solution analysis, and enterprise portfolio management improvements.
** Mentor, Coach & Develop Talent
*** Directly manage, guide, and grow diverse team of project management and technical resources to support accomplishment of all above goals.
* Support hiring, onboarding, talent mobility, hybrid-work engagement, and model Heart‐at‐Work behaviors.
** Directly manage, partner, and coordinate key Strategic Initiatives as assigned.
*** Own and drive high‐visibility initiatives such as audit management, AI implementation and governance, third-party engagement oversight, and data center migration support to high-quality successful delivery.
** Required Qualifications
*** 10+ years’ work experience in health care, insurance or related field
* 7+ years’ experience in strategic program/project management
* 5+ years’ leadership experience leading and coaching a team
* 5+ years’ IT project/program management; technology savvy; familiar with Agile methodology; PMP certification
* Demonstrated self-starter, and be able to be highly productive in a dynamic, cross-functional, collaborative, high-performance matrix environment
* Adept at execution and delivery (planning, delivering, and supporting) skills
* Demonstrated ability to effectively manage multiple high-priority programs…