Associate Director Management

Overview

Search #: 499407

Work type:
Full-time

Location:

School of Social Work

Categories:
Executive

JOB SUMMARY

Under the direction of the Director of the Office of Organizational and Skill Development (OSD), this position serves as a senior strategic leader responsible for overseeing day-to-day operations, managing complex projects, and driving organizational performance. This role ensures alignment between departmental initiatives and broader enterprise objectives, while fostering a culture of excellence, innovation, and continuous improvement. The Associate Director provides mentorship and guidance to staff, promoting professional development and team cohesion.

Through the use of data analytics and performance metrics, the role informs decision-making, enhances operational efficiency, and identifies opportunities for scalable solutions. With a strong emphasis on project management and cross-functional collaboration, the Associate Director leads efforts that support sustainable growth, agile execution, and long-term strategic success.

DUTIES AND RESPONSIBILITIES

• Provide leadership in the overall administration of the Office of Organizational and Skill Development (OSD) to include the delivery of educational services in the areas of organizational development, quality improvement initiatives, change management, service integration, staffing, project management, strategic planning, and program development within the guidelines of the University's contract with the Department of Social Services.
• Serve as a primary authority on major personnel decisions, including staffing, hiring, dismissal, evaluation, promotion, and training of OSD staff assigned to the Department of Social Services.
• Manage, evaluate, and assign work and coordinate activities of the OSD staff. Conduct performance evaluations, handle employee disciplinary matters, and participate in the management of personnel matters.
• Write project plans and work plans for training, change management, or organizational development, including project scope, resources, deliverables, budget, and timeline.
• Manage and be responsible for organizational development, curriculum development and delivery, project management, project leadership, change management, business process modeling, process improvement, strategic planning, and leadership.
• Ensure multicultural design, cultural competency, and other inclusive strategies are integrated into all OSD products.
• Develop, evaluate, interpret, and apply OSD policies, procedures, and strategies; has direct authority to make or approve decisions that may establish or alter policies, procedures or operations; serves as a principal source of information regarding the interpretation and application of policies and regulations governing OSD activities and programs.
• Analyze agency requests for new training programs and OSD services. Distribute workload to OSD staff based on expertise, equitable assignment of work and timelines to ensure deliverables are met.
• Supervise OSD staff in their program creation and delivery, including identification of resources, answering questions of scope, provision of skill building, review of curricula, etc.
• Within prescribed limits of authority, acts on behalf of and makes decisions in the absence of the Director or during periods of unavailability in order to carry out responsibilities.
• Serve on various DSS executive teams to identify organizational and training responses (e.g., Process Improvement Workgroup, Leadership Team).
• Create and monitor budgets with multiple line items for projects. Create and analyze data models to monitor and report outcomes on individual, project, and organizational performance.
• Approve budget requests, including contractual, equipment, travel, and commodities line items to support the delivery of training and organizational development.
• Meet with Centers for Medicaid and Medicare, Food and Nutrition Services and other regulatory agencies to report on Medicaid, SNAP, and other eligibility program processing, including training, organizational changes, and technology implementation.
• Manage issues related to trainee behavior and participation in sessions; determine…