Associate Director of Housing Operations

Associate Director of Housing Operations

Position Title:

Associate Director of Housing Operations

FLSA Classification: EX

Reports to:

Interim Director of Residential Life

Salary Range: E

Weeks Per Year: 52

Work Week: 40 hours (minimum)

Position Summary:

Provides strategic and operational leadership for the university’s on-campus housing system; responsible for the overall administration of housing assignments, occupancy management, housing software systems, facilities coordination, fiscal operations, and customer service related to residential housing. Ensures that housing processes and physical environments align with the department’s mission to create safe, inclusive, and engaging living‑learning communities that promote student success and belonging.

Serves on the leadership team providing vision, goals, and program implementation for professional and graduate staff members, Resident Assistants, student leaders and residents. Performs all duties in full support of the University’s mission, understanding the positive and effective execution of these duties are instrumental to the education of the University’s students.

This is a 12-month, live‑on staff position with on‑call responsibilities. At times this includes unpredictable evening and weekend work hours; some weeks require more than 40 hours.

Hiring Range:
Budgeted Starting Salary is $58,250 to $68,000, including room

• Oversees housing assignment processes, including new student placements, room selection, mid‑year transitions, and summer housing.
• Supervises office and residence hall card access and key management, housing charges and cancellation fees, and department technology initiatives.
• Monitors and manages contracts with outside vendors.
• Primary point of contact for billing related questions, including damage billing. Maintains card access and key management.
• Manages housing management system (e.g., Star Rez) ensuring accurate data, efficient workflows, and integration with campus systems; provides training and support to for Star Rez for the department.
• Develops and implements housing occupancy projections, manages waitlists, and coordinates with Admissions and Institutional Research on enrollment trends.
• Leads communication strategies related to housing processes, timelines, and policies for students and families.
• Oversees furniture inventory, storage and replacement processes. Participates in capital project planning and sustainability initiatives.
• Provide weekly occupancy reports to DSS leadership team and director of residential life.
• Serves as a member of an on‑call team to provide support and direction to Resident Directors and Graduate Assistants managing campus emergency and crisis situations.
• Manages the administration of the University’s conference specialty housing program. Responsible for management of conference staff, guests, clients and services. Provides training and day to day management of conference team members. Maintains relationships and communicates with year‑round with campus partners and clients.
• Manages specialty housing, including but not limited to, orientation exchange programs and corporate partners.

• Serves as the primary liaison with Facilities and Public Safety to ensure timely maintenance, cleanliness, and safety of residential facilities.
• Directs and trains staff on housing openings, closings, and turnover periods, including room inspections, health and safety inspections and damage billing.
• Collaborates on capital planning, renovation schedules, and furniture replacement cycles.
• Collaborates with Procurement with management of on and off campus services including laundry, purchasing materials and supplies, custodial services and managing related expenses and budgets. Referrals to appropriate offices for assistance (i.e. information technology, classroom reservations).
• Actively participates in strategic planning, problem solving and operational meetings to develop and improve the conference and specialty housing programs.

• Develops and manages housing operations budget, including revenue…