Associate Operations Manager

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Operations

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$67,000.00 - $

1

At Travelers, our Enterprise Operations teams strive to deliver differentiating customer and agent experiences, help drive top-line revenue and underwriting results, and foster a culture of innovation, collaboration, and efficiency across the Enterprise. As an Associate Operations Manager, with guidance and direction, you will develop your leadership skills by leading a small team of Operations professionals, coaching and mentoring to build a highly effective team and drive business results.

The team may be comprised of virtual, hybrid, and/or onsite employees.

• Build and foster an inclusive, engaging, and collaborative culture by encouraging and valuing diverse perspectives, creativity, and teamwork, enabling employees to bring their whole self to work.
• Establish and communicate clear expectations and engage in timely, consistent, and effective coaching and performance management; this includes attracting, motivating, developing, and retaining talent.
• Develop the skills to build and maintain positive and impactful relationships with internal and/or external partners.
• Deliver business results through the usage of Key Performance Indicators (KPIs)/Objectives and Key Results (OKRs); proactively use data to track, analyze, and manage individual and team performance; utilize available recognition programs to highlight strong performance.
• Monitor business operations to ensure compliance with SOX/regulatory requirements.
• Reinforce business strategy to achieve business objectives.
• Identify and share opportunities to improve business processes and workflows; support new approaches, methods, and technologies to drive innovation aligned with the business strategy.
• Develop and model the behaviors to accept change; influence others and execute implementation of change management efforts.
• May support projects and initiatives.
• Perform other duties as assigned.

• Bachelor’s degree.
• One year of experience managing people or projects.
• Three years of insurance, operations, or related experience.
• Knowledge of Property and Casualty products and services.
• Desire to lead and inspire team members to achieve optimal results in a highly collaborative and matrixed organization.
• Written and verbal communication skills with the ability to clearly convey information to various audiences.
• Relationship building skills with the ability to work both independently and collaboratively with internal and/or external partners.
• FOR EBRM ROLES:
  Business and financial acumen as it relates to billing and receivable management with the ability to make financial decisions that balance customer needs and company financial expectations.

• One year of insurance, operations, or related experience.

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can…