Field Service Technician - Portland, Maine

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – 14 hours rule
• Report all work related accidents or injuries within 24 hours to the appropriate personnel

• Complete accurate and timely administrative tasks (i.e. Time cards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a first time fix for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

• Maximize productivity by combining service opportunities
• Complete all technical and administrative work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate per company guidelines
• Perform inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

Experience (one or more of the following):

• ASEET or AMEET, or progress towards, is preferred
• High School or Vocational School Diploma
• 2-4 years military experience in a related technical field
• 0-2 years of relevant industry experience

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
• Collaborative with peers, customers, suppliers, and leadership
• Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

• Make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Familiarity with electrical / electronic test equipment and fundamentals
• Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
• Employ elementary fix/repair techniques based on directed supervision
• Complete service tasks and return unit to full operating conditions based upon directed supervision
• Summarize and report all work related tasks performed in written and verbal form
• Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)

• Travel to customer sites is required within the assigned district and sometimes outside of assigned district
• Most work is scheduled maintenance, but occasionally will involve unscheduled service
• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.
• Valid driver’s license with no more than two speeding violations in the last 3 years and/or no more than one major vehicle violations within the last 5 years

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision…