Field Service Technician

About Bell and Howell

Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.

Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our integrated 360 advanced technology enabling remote repair, diagnostics, automated Smart Ops Dispatch, and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.

Our Automated Solutions product portfolio consists of next‑generation equipment delivering best‑in‑class performance, enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, e‑commerce, and manufacturing.

Southern Hartford, CT

23‑30 /hr

The Field Customer Service Engineer serves as the primary customer contact for technical and service‑related problems on a wide range of industrial, robotic, and printing equipment. The role diagnoses electronic, mechanical, software, and system failures using procedures from our highly rated service training department. Field support may involve electrical/electronics, hardware, software, PC, and networking aspects. The engineer provides technical support for operational and maintenance issues, determining the most cost‑effective repair or resolution to minimize customer downtime.

NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION – requires electrical and mechanical experience

• Install, troubleshoot, and repair a variety of industrial products, including printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics, and applicable third‑party accessories.
• Schedule and perform regular predictive/preventive maintenance inspections on equipment.
• Manage parts inventory, customer service calls, and preventative maintenance schedules.
• Foster positive customer relations and high customer satisfaction through effective communication.
• Act as a liaison between the customer and other departments/functions of the company.
• Provide an “on‑call” level of service up to seven (7) days/week, twenty-four (24) hours/day for emergency customer assistance; respond to emergency and non‑scheduled calls within established response time goals.

• Understanding of computer program functionality and software troubleshooting skills.
• Strong interpersonal/customer relation skills.
• Ability to build and maintain strong customer relationships by understanding operations and instilling confidence with proactive communication.
• Ability to effectively resolve conflict internally and externally.
• Ability to accomplish duties through appropriate hand, power, and testing tools/equipment.
• Ability to reason logically and make sound decisions considering alternative perspectives.
• Strong analytical, problem‑solving, quantitative, and time‑management skills.
• Effective oral and written communication.
• Ability to follow verbal and written instructions.
• Team player.
• Read and understand written procedures and diagrams for assembly and test.
• Develop and implement solutions to assembly problems.
• Maintain regular attendance and punctuality.

• High School degree or equivalent with 2‑year degree or diploma in electronics/advanced mechanics/software training plus 1+ years related industry/equipment experience, or equivalent combination of education and experience.
• Strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills.
• Associate degree preferred.

This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.

• Use of standard and specialized hand, power, and diagnostic tools and measuring equipment (oscilloscopes, DMM, gauges, etc.).
• Lifting…