Summer Transmission Intern, Business Systems Analyst

Summer Intern – Business Systems Analyst ( / Workflow + CRM)

Department:
Strategic Solutions

Location:

Hybrid (Hartford, CT)

Duration:
Summer 2026 (10–12 weeks)

Schedule:

Full‑time, 40 hours/week (not flexible)

Eversource is seeking a highly motivated, tech‑savvy intern to support internal operations and process improvement efforts within our Strategic Solutions department. This role will directly support the department’s Business Systems Analyst (BSA) in maintaining and improving  as a core platform supporting the Eversource Transmission Interconnections process workflow and CRM.

In addition to supporting workflow configuration and reporting within , the intern will assist with document organization and system enablement using SharePoint as the official document repository, and leverage Microsoft Copilot to support documentation and improve team efficiency.

This internship is ideal for a student who is excited about process improvement, business systems, workflow automation, and stakeholder engagement, and who wants hands‑on experience supporting real business workflows in an enterprise environment.

• Support the Business Systems Analyst (BSA) in configuring and maintaining  as a workflow management and CRM platform supporting Transmission Interconnections
• Build and enhance  components including boards, dashboards, forms, views, permissions, integrations, and automations
• Participate in discussions with internal stakeholders to understand business needs and translate them into structured workflows
• Assist with requirements gathering, including documenting business needs, process steps, and user requirements
• Support internal workflow improvements that enhance tracking, coordination, reporting, and visibility across the Transmission Interconnections process
• Assist with testing and quality assurance including user acceptance testing (UAT), troubleshooting, and validating system configuration changes
• Support data accuracy, consistency, and reporting through ongoing system cleanup and continuous improvement

• Assist in maintaining and improving SharePoint sites and document libraries used as the official document repository
• Organize document structures and ensure consistent file naming, versioning, and location standards
• Help ensure workflow records in  link to supporting documentation stored in Share Point

• Create and maintain job aids, quick‑reference guides, and workflow documentation
• Support internal training and adoption by helping develop training content and responding to user questions
• Gather user feedback and recommend usability improvements within  and Share Point

• Utilize Microsoft Copilot to support documentation, summarization, and organization of workflow/process content
• Assist with developing repeatable prompt templates and simple AI‑enabled approaches that improve team efficiency
• Demonstrate good judgment regarding validation of AI outputs and awareness of data sensitivity

• Current undergraduate or graduate student pursuing a degree in a related field such as Management Information Systems (MIS), Information Systems, Business Analytics, Industrial Engineering, Systems Engineering, Computer Science, Data Analytics, or similar
• Strong interest in workflow systems, business analysis, process improvement, and low‑code/no‑code tools
• Strong communication skills with comfort engaging stakeholders at different levels of the organization
• Highly organized, reliable, and detail‑oriented
• Strong written communication skills (documentation, summarization, process notes)

• Experience with  or similar tools (Airtable, Smartsheet, Asana, Jira, Salesforce, etc.)
• Experience with SharePoint sites, document libraries, and file organization best practices
• Familiarity with workflow automations and integrations (Power Automate, Zapier, Make, etc.)
• Experience using AI‑powered productivity tools, especially for drafting, summarization, documentation, or workflow support (Microsoft Copilot experience a…