Sr. Scrum Master - AI​/MLOps Product Delivery

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

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Travelers is seeking a Sr. Scrum Master/Sr. Kanban Master to join our organization as we grow and transform our Agile landscape. In this position, you will leverage your expertise to lead Agile practices at the team level for multiple teams, assist with managing the flow of work, creatively solve problems to accomplish outcomes, track team output and achievement, and identify continuous process improvement opportunities.

You will also leverage delivery metrics and data-driven insights to ensure predictable, high-quality delivery and build healthy delivery systems. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I‑983/STEM OPT for this role.

• Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role‑modeling Travelers' leadership behaviors.
• Own delivery outcomes across multiple teams by ensuring predictable achievement of commitments, maintaining quality standards, and driving sustainable throughput; analyze system health and guide teams through complex delivery challenges to successful completion.
• Roll up your sleeves and actively partner with engineering teams in the flow of work—unblock issues, navigate technical dependencies, facilitate decision‑making, and drive work to completion; be an active participant in delivery, not just an observer of process.
• Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based. Actions often visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
• Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes.
• Leverage delivery metrics (cycle time, throughput, lead time, quality indicators, PR review times, defect rates) to identify constraints, inefficiencies, and improvement opportunities; work with leadership to remove systemic impediments and optimize flow.
• Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data‑driven approach to decision‑making.
• Utilize data to diagnose system health and spot behavioral patterns; bring evidence‑based insights that drive meaningful changes in how teams deliver and prioritize their work.
• Identify opportunities to improve team‑level Agile performance; focus teams on customer value, quality and continuous improvement activities. Remove team‑level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
• Lead and coach other Scrum Masters (direct reports) in developing a delivery‑focused mindset; upskill the team in metrics analysis, constraint identification, and systems thinking approaches to achieving outcomes.
• Utilize learnings and best practices in furthering the effective use of…