ServiceNow HRSD Administrator

Overview

Infosys is looking for a technical Service Now HRSD Administrator with extensive knowledge in HRSD and custom application development. This position will be focused on design, integration and implementation of HR Shared services center with third party applications.

• Candidate must be located within commuting distance of Raleigh, NC OR Hartford, CT OR Phoenix, AZ OR Indianapolis, IN OR Richardson, TX or willing to relocate. This position may require travel in the US.
• Configure applications to work with the organization’s HR processes.
• Implement the Human Resources application to set up HR data.
• Hands on experience with ITSM modules.
• At least 4 years of experience in Service Now delivery HRSD administration and support and Service Now scripting experience on Power Shell– Client and server side.
• Knowledge of HR functions, Processes and best practices followed in the industry.
• Should have experience in designing and /or implementing HR Shared services center.
• Should have worked with integration like Success Factors and experience with Flow Designer.
• Should have been worked in Service Now HRSD implementations with external systems like REST and Web services.
• Should have good scripting skills like Power Shell on both server and client side.
• Knowledge of case management, knowledge management, best practices and design.
• Knowledge on Service Now HRSD development.
• Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub.
• Demonstrated competence in the various HR functional areas, especially employee relations and change management.
• Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction.
• Knowledge Base and Employee Service Centre.
• Excellent problem-solving and communication skills.

• Certified Service Now Administrator (CSA) and Certified Implementation Specialist (CIS).
• Implementation with on ITSM or HRSD or CAD.

• The ability to identify win themes and link them to the proposed solution.
• Experience in selling or supporting the sales of cyber security, network security or cloud security solutions is good to have.
• The ability to communicate effectively with senior stakeholders and influence their decisions.
• The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously.
• Coaching and mentoring junior team members who are part of the pursuit teams and developing their skills and capabilities.
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.
• ITIL certification - nice to have

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per job requirements.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.