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HelpDesk/Support IT Project Manager IT Support Systems Administrator

Service Desk Lead - Operations & Escalation Champion

Job in Hartford, Hartford County, Connecticut, 06112, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Project Manager, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A leading technology firm seeks a Service Desk Lead to oversee daily operations of the service desk. Responsibilities include managing shift teams, ensuring quality service delivery, and acting as the primary escalation point. The ideal candidate should have a bachelor's degree in IT or a related field, strong ITIL knowledge, and extensive experience in service desk operations and supervision. The salary range for this position is between $84,900 and $154,500, depending on qualifications and experience.
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