IT Support Engineer
Listed on 2026-01-17
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IT/Tech
IT Support, Systems Engineer
Programmers.io is currently looking for an IT Support Engineer
Onsite Role in Hartford, CT
Contract Role - Open for C2C , W2 OR 1099
JD:Monitor application dashboards and system alerts using enterprise monitoring tools (e.g., Splunk, App Dynamics, Dynatrace).
Perform initial triage of alerts and incidents, validate severity, and elevate to L2/L3 teams as per SOP.
Track and update incidents in ITSM tools (Service Now, Remedy).
Execute basic troubleshooting steps (restart services, check logs, verify connectivity).
Ensure SLA compliance for incident acknowledgment and escalation.
Communicate status updates to stakeholders during major incidents.
Document recurring issues and assist in knowledge base updates.
Participate in shift operations (24x7 or rotational) and handover meetings.
If you are interested, please apply or feel free to share your updated resume at anas.khan
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).