ServiceNow ITBM Developer

Requisition Title :
Service Now ITBM Developer

Location :
Hartford, CT (Onsite)

Duration : 3-6 Months

Pay Rate : (52.5-60/hr Max) on C2C/W2

Client :
Eversource Energy

Must Have: looking for a person who has good hands-on implementation experience in APM, TPM & PPM modules of ITBM. Certification would be a plus.

Job Description : (Service Now SME APM)

Must Have skills:

• 7-9 years working with Service Now platform as a Developer in enterprise-wide, multi-tier Service Now production environment
• At least 6 years of experience in the IT Industry Experience
• Well versed with CMDB configurations and CSDM 4.0 Framework
• Experience in Configuring various Service Now ITBM modules (APM ,PPM, TPM, etc.)
• Developing Configuration item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services
• Experience in integration Service Now with any 3rd party tool/application using web-services (REST/SOAP) or any other methodology like JDBC, etc.
• Working knowledge of integrating APM with other Service Now modules including ITSM and SAM
• Technical knowledge of various phases of applications, understanding the business or app functions
• Expertise in Service Now Reporting. Building custom Reports and Dashboards in Service Now for various modules
• Create Configuration Management policies and procedures for tracking IT assets and licensing
• Experience in configuring and enhancing all aspects of Service Now (Workflow, UI, client scripts, business rules, etc.)
• Good knowledge around Discovery, Service Mapping, SAM, APM, implementations in Service Now
• Working knowledge of implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Maintains service level agreements (SLA) and monitors an SLA workflows
• Good understanding of ITSM, ITBM, ITOM, ITAM Service Now Modules

Certified System Administrator (must have)

Certified Application Developer (good to have)

CIS-Application Portfolio Management (good to have)

Required Skills -

Experience with Service Now CMDB, Discovery, Integrations and other ITSM, ITBM, ITOM & ITAM modules

2+ years of Experience in ITBM module implementation

Scrum know-how

Good in scripting languages

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with internal and external customer , Maintain high Customer Satisfaction, Relationship Building, High-level presentation to Top Management