Senior Technical Business Analyst

Seeking Senior Technical Business Analysts for our Fortune 5 Healthcare client.

Hybrid (3+ days/week) – Hartford, CT. C2H role open to GC, USC. Must be willing to convert to FTE. Specify if applying for Role 1 or Role 2. No 3rd party vendors; please avoid phone calls.

• 10+ years of experience as a Technical Business Analyst specializing in software application delivery.
• Proven ability to work as an engaged team member, demonstrating critical thinking, proactive communication, and active contribution to team objectives.
• Exceptional written and verbal communication skills for clear and effective stakeholder engagement.
• Hands‑on experience with large‑scale Agile programs, including 3‑month planning cycles and 2‑week sprint execution.
• Strong capability to collaborate with cross‑functional stakeholders, including Product Managers, Engineering Leads, and Business Operations Leads.
• Expertise in leading and contributing to epic and feature discovery and refinement sessions, identifying requirements and gaps.
• Ability to independently determine next steps and drive work forward to meet objectives.
• Skilled in creating process and data flow diagrams to support technical and business requirements.
• Proficient in communicating effectively with developers and IT teams to ensure alignment and clarity.
• Demonstrated ability to produce and maintain high‑quality documentation for technical and business processes.
• Experience in developing and maintaining field‑level mapping spreadsheets and related documentation.
• Foundational understanding of programming concepts and strong knowledge of API usage, documentation standards, data formats, testing tools, and implementation practices.

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and experience.
• Beginner‑level certifications in Artificial Intelligence / Agentic AI.

• Prior experience in Secure Messaging.
• Experience with building AI Agents.

• Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.
• Documenting API/data interface/technical requirements.
• Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.
• Ensuring conversation flows adhere to technical feasibility and system constraints.

• 7+ years professional experience in the software industry, in a Technical Business Analyst role.
• Proficient with process flow software such as Lucid Chart and/or Visio.
• Knowledge of API interfaces required to support conversational dialog.
• Experience with API integration tools such as Postman or Swagger or similar tools.
• Highly motivated, independent worker with a pulse on industry trends and best practices.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a highly matrixed environment.

• Experience as a Business or Information Architect.
• Proven track record of designing and implementing conversational AI solutions, preferably in a large‑scale (healthcare, media, technology) enterprise environment.
• Experience with scaled agile (SAFe) methodology.

Bachelor’s degree in Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience.