Sr. Vaccine Customer Representative – Mansfield, OH

Overview

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.

The VCR is the primary point of contact for a variety of customers within their assigned geography.

These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Region Medical Director (RMD) as well as other members of the extended team.

• Engage in balanced product sales presentations with health care providers and health care business professionals to align customer needs and our Company’s vaccine attribute in accordance with product labeling, and CDC and professional society recommendations.
• Provide Company vaccine management updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals.
• Provide customers with key insights by staying informed on professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attending product workshops and conferences, and reviewing our Company’s promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on maximizing contract performance across the Company portfolio.
• Assist customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates with assigned customers in accordance with Company policies, standards, and ethics.
• Maintain product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for pediatric and adult vaccines.
• Act as primary point of contact within select customer accounts, meet with key customers/personnel to understand their practice structure, business model, and key influencers (Managed Care Organizations/payers, employers, state policy) and their patients’ needs; identify business opportunities and share information with relevant stakeholders to support identified immunization needs.
• Coordinate with the company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions aimed at improving immunization rates.

• This territory covers Mansfield, OH.
• The ideal location to reside is within this territory.
• Travel varies based on candidate’s location within the geography.

• Bachelor’s Degree with 3 (36 months) or more years of sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).

• Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions focused on products/solutions with the common goal of improving health outcomes.
• Demonstrated strong ability to segment customer populations and target groups…