Field Access Manager – Northwest Seattle WA, Salt Lake UT, and Sacramento CA

Overview

Job Title:

Field Access Manager – Northwest Seattle WA, Salt Lake City UT, and Sacramento CA. The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). The role works cross-functionally with patient support, market access, and field sales to support timely patient access to therapy, providing information to providers on access processes, reimbursement issues, and patient assistance programs while ensuring compliance with healthcare regulations.

This is a remote/field-based role that proactively provides approved education to defined accounts within an assigned geography on access and coverage matters to facilitate patient access. The FAM analyzes access issues and acts as the local access resource for HCPs, field force personnel, and region management, as permitted by policy. Where appropriate, the FAM will coordinate with the access hub on patient cases, including patient access and coverage assistance, hub enrollment, and overall coordination.

The FAM collaborates cross-functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by corporate and industry policies. The territory includes Seattle WA, Salt Lake City UT, and Sacramento CA.

• Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization, appeals, and patient support programs in live and virtual formats.
• Analyze access trends and partner cross-functionally to identify and address barriers to patient access and support patient satisfaction.
• Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
• Monitor payer trends to address access barriers and provide access information to HCP offices.
• Provide access education to field teams upon approved direction; escalate and coordinate on access issues with third parties including hub vendors.
• Provide education and support on Specialty Pharmacy issues; communicate how products are covered under benefit design (Commercial, Medicare, Medicaid).
• Answer questions about coverage, including payer-specific access questions; maintain deep knowledge of regional and national market dynamics and payer coverage policies.
• Act as a subject matter expert on access and affordability challenges across various payer types (Medicare, Medicaid, commercial); educate and update HCPs on payer coverage changes affecting access.
• Support patient access by providing subject matter expertise on payer coverage issues in compliance with policies, processes, and SOPs; educate HCP offices on the product hub program including patient support offerings and hub resources.
• Demonstrate knowledge of access resources and payer processes/policies; attend National and Regional Meetings.

• Bachelor’s Degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes including benefit verification, prior authorization, and appeal processes.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines.
• Competent understanding of hub and patient support activities.
• Proven ability to manage multiple priorities in a hybrid environment with 20-25% travel; must reside in the assigned territory/metro area.
• Ability to operate as a team player and collaborate with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.
• Must be at least 21 years old with a valid driver’s license and a clean driving record.

• Pharmaceutical industry experience highly preferred.
• Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred.