Case Manager - Community Services

Case Manager - Community Services

We are looking for a Case Manager who will provide comprehensive case management services to clients and their families or significant others to ensure they have access to community-based services and that all requirements from referral sources are met.

Starting salary: $47,500.
Bilingual: $49,500.

Named a Connecticut Top Workplace for six consecutive years, The Village is committed to workplace culture and diversity, equity and inclusion practices.

The Case Manager will assist the Case Management Supervisor in all aspects of the Youth Diversion Team Program and have a Bachelor's Degree in social work, psychology, or counseling or equivalent experience.

• Focuses on engaging clients from the time of the referral through the entire course of the client's treatment services.
• Assists clients in connecting with and gaining eligibility for entitlement programs, including public and/or private insurance programs.
• Conducts standardized screening for health‑related social needs and offers resource and referral services specifically tailored to that client.
• Provides linkage and navigation assistance for clients and their families or significant others so they can access all relevant community services.
• Helps clients and their families identify and access other Village clinical services and/or other community resources.
• Maintains and updates service data to ensure accurate reporting when required.
• Develops and maintains collaborative relationships with other community agencies, organizations, and referral sources.
• Complies with all agency policies and procedures, HIPAA regulations, Joint Commission standards and funding source requirements including complete, timely, and accurate documentation of all relevant client information as required.
• Demonstrates cultural competence necessary to serve a diverse client population.
• Participates in a collaborative team approach and engages in ongoing quality improvement efforts to enhance the functioning of the program.
• Contributes to agency visibility and development of community linkages by representing The Village in community groups or committees, when directed by Supervisor.
• Performs other duties and responsibilities as assigned by management.

Travel is required throughout the state of Connecticut. Our programs serve the following towns:

• Bolton, Lebanon
• Bozrah, Lisbon
• Chaplin, North Stonington
• East Windsor, Preston
• Franklin, Sprague
• Scotland

• Bachelor's degree required.

• At least 3 years of direct experience in SUD treatment, with familiarity with CM protocols and evidence‑based practices.
• Must be culturally competent to serve a diverse client population; bi‑lingual (English/Spanish) strongly preferred.
• Excellent oral and written skills and ability to communicate comfortably with children, parents, and both primary care and behavioral health professionals.
• Organized and able to work independently with minimal supervision. Ability to keep organized records of monetary reward systems.
• Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment.

As a Village employee, you should feel confident that your health and well‑being is one of our highest priorities. The Village offers a comprehensive flexible benefits package designed to aid in the health and well‑being of our employees and their dependents. For more information, visit (Use the "Apply for this Job" box below)..