Patient Services Coordinator - OPD Adult Primary Care Community Clinic

Location & Shift

Location:

132 Jefferson St, Hartford (10483)

Shift: Mon - Fri 8:00am - 4:30pm

Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience. Work where every moment matters.

• Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Mails information to new patients prior to visit in accordance with department policies and enters/updates patient demographics.
• Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies.
• Ensures that office appointment schedule is coordinated with clinical staff activities.
• Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients; completes appointment confirmation activities according to department policies.
• Schedules follow‑up appointments, verifies insurance coverage and obtains authorizations.
• Orders department supplies.
• Maintains schedule for conference room.
• Maintains a clean waiting room and office area.
• Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
• Completes facility billing according to facility level criteria; refers payment and insurance problems to Billing Department.
• Provides back‑up support to other clerical staff and performs other related duties in support of efficient operations.
• Performs other duties as assigned.

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in a clinical or business field preferred.
• 2 years of relevant experience required; 2 years in a fast‑paced medical office preferred.
• Verbal and written proficiency in English required; proficiency in a second language preferred.

• Adherence to HIPAA, OSHA and CSG policies.
• Excellent customer service skills.
• Customer‑focused approach with commitment to patient care.
• Team collaboration skills.
• Excellent written and verbal communication; multilingual ability highly desirable.
• Adaptability in a fast‑paced environment juggling multiple tasks.
• Strong computer skills, Microsoft Office.
• Knowledge of medical terminology, insurance requirements and medical billing/coding.
• Ability to travel independently to satellite offices.

Benefit:
Hartford Health Care offers a competitive benefits program designed to ensure work/life balance, with opportunities for career development and growth.

Equal Opportunity/Affirmative Action Employer

As an Equal Opportunity Employer/Affirmative Action employer, Hartford Health Care will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.