Health Unit Coordinator- NICU

Job Description

Under the direct supervision of a Unit Manager or designee as part of an inpatient/hospital unit, performs a variety of routine administrative and systems support activities to promote efficient management of patient care needs. Coordinates communications between multidisciplinary teams, patients/families and visitors; serves as unit receptionist and supports data management. All administrative and support activities are completed in accordance with CCMC and unit policies and procedures.

• Patient records & order transcription: creates and maintains patient charts and computerized medical record information; transcribes and processes physician orders; routes and receives back appropriate patient documentation for tests, procedures and therapies.
• Communications: facilitates accurate and timely communications between multidisciplinary teams, patients/families and visitors on the unit; provides reception and appropriate information to internal and external customers; responds with tact and discretion to the needs of patients/families, reports needs to the Unit Manager or designee; schedules tests, procedures and therapies; places calls to other departments and/or pages staff; and coordinates flow of patient information and communicates information promptly, clearly and accurately to internal and external customers.
• Clinical environment: actively contributes to the provision of a safe and caring environment to enhance patient and family satisfaction; demonstrates knowledge and understanding of medical terminology used in the unit’s clinical environment, environment of care, infection control, and all CCMC and unit policies and procedures.
• Administrative support: performs a variety of administrative support activities in support of the unit operations: may assist in processing timecards; may utilize computer to type, revise and print routine correspondence, documents, reports and other materials; compiles and maintains a variety of routine lists and data records; orders clerical and patient care supplies; and runs errands or finds resources needed for the unit.
• Patient support: performs a variety of routine support activities as requested in support of the unit operations; assists with equipment maintenance and inventory; assists with miscellaneous errands, and transportation of medication (including controlled substances) blood, equipment and supplies, as directed by the RN, and assists with admissions and discharges.
• Demonstrates knowledge of age‑related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice; demonstrates cultural sensitivity in all interactions with patients/families and co‑workers.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC standards.

• High school diploma or GED required; associate degree preferred.
• One to two years clerical experience required; experience in a health care setting and experience transcribing medications is preferred.

• Successful completion of National Association of Health Unit Coordinators (NAHUC) certification examination is preferred.

• Basic medical terminology required; competency in unit‑specific medical terminology must be demonstrated by end of orientation.
• Basic math and measurements.

• Beginner to intermediate skills in Microsoft Windows operating system, Microsoft Word and data entry skills.
• Experience using and beginner to intermediate skills in patient scheduling and/or patient records software such as SMS is preferred.
• Medication transcription skills preferred.
• Skill in use of operating basic office equipment (e.g., copier, fax, calculator, multi‑function telephone).
• Good interpersonal and communication skills.

• Effectively communicate both orally and in writing in English demonstrating a command of basic grammar and spelling required.
• Understand and follow specific written and verbal instructions and procedures.
• Maintain confidentiality…