Banking Center Relationship Banker

Join to apply for the Banking Center Senior Relationship Banker role at Webster Bank.

Founded in 1935, Webster Bank focuses on putting people first—helping individuals, families, businesses and our colleagues achieve their financial goals. Integrity, Collaboration, Accountability, Agility, Respect, and Excellence are Webster’s values.

This role is responsible for achieving sales, service, and operational goals for the Banking Center according to Webster’s Strategic Guidelines. It includes taking responsibility for the branch in the Banking Center Manager’s absence, deepening relationships with clients and prospects to grow share of wallet and market share, coaching staff to cross-sell products and services, and supporting audits and regulatory compliance. The role requires collaboration with various business segments and leadership to supervise and coach others.

• Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the Manager’s absence and ensures an exceptional client experience.
• Achieves or exceeds individual sales, service, and operations targets.
• Responds to customers’ needs by processing routine banking transactions accurately and preparing client applications/information to open accounts.
• Builds COIs by networking and prospecting to propagate the Webster brand and create value.
• Uses lead management tools (e.g., Salesforce) to document activities.
• Supports segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support the Banking Center’s growth and profitability objectives.
• Assists with the completion of required audits and adherence to operational standards.
• Ensures compliance with federal and state laws and bank policies and procedures; meets or exceeds branch evaluation requirements.
• Provides mentorship and guidance to colleagues to adhere to sales and service processes by demonstrating leadership and modeling best practices.

• High School diploma or GED required; college degree preferred.
• 3–5 years of customer sales/service experience with 1–2 years of supervisory experience; demonstrated success in leading, coaching, and motivating.
• Working knowledge of Webster’s products and services.
• Keeps current with all systems used for branch transaction processing.
• Strong customer service skills and ability to support teamwork, creating a positive working environment.
• Ability to work a flexible/rotating schedule; may require Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

The estimated salary range for this position is $24.00 to $30.00 per hour. Actual salary may vary based on knowledge, skills, experience, and location. This position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales
• Industries:
  Banking