Social Services Assistant - SH

Introduction

Are you a customer service professional looking to start a career in state service? If so, we hope you will explore this dynamic opportunity to join us!

The State of Connecticut, Department of Social Services (DSS) is actively recruiting for multiple Social Services Assistants to work in the First Touch Contact Center, with locations in Hartford and New Haven, CT. If you are passionate about helping others and skilled at working with various populations in a fast‑paced environment, we encourage you to apply!

• Shift: first shift, full time (40 hours per week)
• Schedule:
  
  8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM
• Locations:
  Hartford or New Haven, CT

• Industry‑leading health benefits—medical and dental coverage
• Extensive pension plan and supplemental retirement offerings
• Paid time off—13 paid holidays per calendar year
• Professional growth and paid professional development opportunities
• Healthy work‑life balance work culture
• Eligible for Public Service Loan Forgiveness after ten years of service

The Department of Social Services (DSS) mission is to make a positive impact on the health and well‑being of Connecticut’s individuals, families, and communities. The Social Services Assistant will receive in‑depth training and support to succeed in this role.

The Social Services Assistant is responsible for high‑volume call management and the preliminary assessment of client needs for the purpose of referral, gathering and sharing information concerning client problems primarily over the phone.

• Communicate clearly and empathetically with clients and colleagues.
• Adhere to frequent instructions, directives, and changes in assignments.
• Multi‑task and manage multiple computer applications simultaneously.
• Update the DSS computer system with clear and concise case notes.
• Respond to client concerns and complaints.
• Attend mandatory meetings and trainings via Teams and in person.
• Keep up to date with program and policy changes through trainings and written communications.

• High‑school graduation or equivalency, or relevant experience and training that provides the skills listed above.
• Excellent verbal, written, and interpersonal skills.
• Experience working with culturally diverse populations.
• Experience conducting in‑depth interviews.
• Ability to work independently and as part of a team.
• Strong data entry, research, record maintenance, and analytical skills.
• Critical thinker, organized, adaptable, and able to meet challenging deadlines.
• Proficiency in navigating multiple computer systems and software concurrently.
• Knowledge of federal and state guidelines and statutes.

• Customer‑service experience and/or experience in a Human Services field.
• Experience in high‑volume call management and addressing client complaints through conflict resolution and technical support.
• Experience guiding clients through problem‑solving processes and de‑escalation.
• Experience with Microsoft 365 and CRM software such as Salesforce.

Apply via the "Apply" button on the official State of Connecticut Online Employment Center job posting. Resumes are not accepted in the initial application; additional documentation may be required later. For assistance, contact DAS.SHRM
.

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.