Hartford Parking Event Staff ( Part-Time

Address: 11 Asylum St, Hartford, CT 06103

Position: Parking Event Staff

Shifts: Varying Day/Night Shift

Schedule: Weekdays/Weekends as needed

Hourly Pay: $17.00

Requirements: Cashier experience and dependable transportation required.

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies.

You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) and document passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and, if required, shoveling/salting
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interact face to face with our customers
• Ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control all tools and equipment required to perform duties
• Be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consult with supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Log all issues/events in the log book and bring them to the attention of direct supervisor
• Seek resolution through dealings with customers and supervisors or managers in problem situations
• Act as a front line employee, an extremely important function of this position
• Wear uniforms with company logo or crest when on duty in a neat and well-groomed manner. Appearance is representative of the company
• Prioritize various jobs with supervisor/manager
• Track levels of stocks as well as supplies

• Strong command of English, friendly, even-tempered, cooperative, able to work independently, and communicate effectively
• Basic knowledge of parking equipment used at the site (Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines)
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience

• 401(k) Plan
  :
  Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off
  :
  Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program
  :
  Access behavioral health care to assist with personal needs for you and your family members.