Customer Service Representative

Location: 77 Hartland Street, East Hartford, CT 06108

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Pay Rate: $20/hr on w2

Duration: 2 Months with higher extension

As a Customer Care Specialist
, you will serve as the first point of contact for individuals seeking information related to social service programs. This role requires strong customer service skills, empathy, attention to detail, and the ability to resolve inquiries accurately and efficiently in a high-volume call center environment.

Outstanding attendance and punctuality are essential for success in this role.

• Answer inbound calls from program applicants and recipients regarding social service programs
• Accurately document all customer interactions and case details
• Follow established scripts, workflows, and procedures to ensure compliance
• Provide clear, complete, and accurate information based on program guidelines
• Demonstrate empathy and professionalism when assisting callers in sensitive or difficult situations
• Resolve calls within required quality, accuracy, and productivity metrics
• Identify and communicate trends or recurring caller concerns to call center leadership
• Handle confidential and sensitive information with discretion and care
• Meet or exceed daily performance standards for call handling, customer satisfaction, and quality

Successful candidates typically demonstrate:

• Strong attendance and reliability
• Excellent verbal and written communication skills
• Ability to explain complex information clearly and concisely
• Strong problem-solving and conflict-resolution abilities
• Customer service experience (call center preferred)
• Comfort navigating multiple software systems simultaneously
• Ability to remain calm, empathetic, and professional with frustrated callers
• Willingness to work a full shift in a structured, high-volume call center environment