Call Center Operations Manager - Reservations & Dispatch

A transportation services provider is seeking a skilled Call Center Manager to oversee all reservations, scheduling, and dispatching operations. The ideal candidate will have a minimum of three years of managerial experience in a large urban call center. Responsibilities include managing staff training, ensuring quality assurance in customer service, and directly liaising with the staff union and clients. Strong customer service skills and proficiency in scheduling software are essential for this role.

A flexible and adaptive approach is required.
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