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Agent & Productivity Specialist
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-01-27
Listing for:
Bob's Discount Furniture
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading furniture retailer is looking for an Agent Experience Specialist in Hartford, CT. This role focuses on enhancing the agent experience through analytics, process improvements, and cross-department collaboration. Candidates should have at least 3 years of experience in a Customer Support discipline, strong organizational and analytical skills, and a passion for customer satisfaction. The position offers competitive medical and dental insurance, paid time off, and a supportive work environment with career development pathways.
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