Executiv Director, Aetna Operations Enablement Insights & Reporting

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Executive Director, Aetna Operations Enablement Insights & Reporting is a critical leadership role responsible for enabling enterprise decision-making across Aetna Service Operations through decision-driving insights and trusted performance reporting. This role inherits an established reporting team and evolves the function beyond "reporting outputs" to a scalable insights capability‑translating operational, financial, workforce, productivity/ABX, and experience signals into clear narratives, root‑cause drivers, and actionable recommendations.

The leader is accountable for building strong cross‑functional partnerships, establishing durable performance routines (including the monthly operating review cadence), and ensuring leaders have a consistent view of performance, risks, and opportunities. The leader must exhibit strong communication, executive presence, and influence skills.

• Lead the transformation of Aetna Operations Enablement Insights & Reporting, building a modern, scalable reporting and insights capability that enables enterprise‑level decision‑making across Service Operations.
• Design and deliver decision‑driving insights, translating operational, financial, workforce, productivity/ABX, and experience data into clear narratives, root‑cause drivers, and actionable recommendations.
• Establish and maintain trusted performance reporting, ensuring data integrity, consistency, and accuracy across executive reporting and performance management routines.
• Own and evolve the performance management operating model, including leadership of the monthly operating review cadence and the shift from static reporting to insight‑led discussions.
• Build strong data foundations, partnering with Technology and Data teams to ensure effective data infrastructure, data warehousing, and reporting architecture that support scalability and speed‑to‑insight.
• Lead and develop a high‑performing insights and reporting team, setting clear expectations, strengthening analytical rigor, and fostering accountability for outcomes.

• 15+ years of experience in reporting, analytics, performance management, operations, strategy, or finance, with demonstrated business impact
• Proven track record managing complex, cross‑functional programs and delivering enterprise‑scale reporting and insights capabilities that drive measurable outcomes

• Preference will be given to Hybrid candidates near an approved hub location.
• Experience in health insurance industry, preferably in service operations, claims, contact center operations, payment integrity, provider operations, or regulated environments
• Successful engagement with senior leaders in distributed organizations on initiatives that require alignment, prioritization, and synthesis
• Data‑Driven: leverages data and insights to make informed business decisions; translates analysis into clear implications and recommendations
• Sets Direction: establishes a clear strategy and operating model; translates enterprise needs into a scalable roadmap for reporting and insights
• Operational Excellence: protects critical reporting routines while modernizing processes to reduce manual effort and increase speed‑to‑insight
• Curiosity: partners deeply with business leaders to understand the decisions behind the data and identify the highest‑value insight opportunities
• Beacon for Culture: demonstrated experience building organizational accountability, trust, and shared ownership of performance outcomes
• Influence: drives alignment across multiple stakeholders with competing priorities; shifts expectations from ad hoc reporting to decision‑focused insights
• Communication: confident, succinct verbal…