Auto Claims Arbitration Supervisor

Overview

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others.

Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change.

The business operates within four business units:
Insurance, Health, Analytics, and Emerging businesses.

• Provide coaching to the Team on a consistent basis.
• Manage day to day activities, Arbitration review.
• Provide timely resolution for all client issues and file amendments
• Delegate tasks to team members to reduce delinquency.
• Handle customer complaints from clients or members.
• Conduct training of newly hired team members or enhance competencies of existing members.
• Field questions and concerns to provide support and improve knowledge base of the team.
• Provide and implement process improvements.

• Maintain a positive relationship with the team and clients.
• Think critically about process improvements.
• Ability to handle a pressure-based environment, while maintaining a professional demeanor.

• High school diploma or equivalent required
• College degree in Business/Journalism or related field is preferred
• 2+ years’ experience in the insurance industry or related field is desired
• Experience filing with Arbitration Forums strongly desired

EEO/Minorities/Females/Vets/Disabilities

Please be aware that EXL requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination. EXL is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.