Office Assistant; Office​/On-site - CL

Introduction

Do you have two (2) years of general clerical work experience? If so, we encourage you to consider the Office Assistant position below! The State of Connecticut, Department of Social Services (DSS) – Division of Health Services – is accepting applications for one (1) Office Assistant position located in Hartford, CT. The Office Assistant performs a full range of general clerical and administrative support duties to ensure efficient office operations.

This position requires proficiency in typing, filing, correspondence, report preparation, record processing, and customer service. The Office Assistant exercises judgment in applying established procedures, agency policies, and regulations while providing support to staff, departments, and the public. For a more comprehensive list of duties please follow this link.

Professional growth and paid professional development opportunities. A healthy work‑life balance to all employees! The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  for more information.

• Typing:
  Types a variety of materials in relation to other duties or as assigned; enters and retrieves data on computers, tablets, and other electronic equipment.
• Filing:
  Sets up and maintains office procedures, filing and indexing systems, and forms for own use.
• Correspondence:
  Composes routine correspondence.
• Report Writing:
  Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data.
• Interpersonal:
  Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority; responds to inquiries from other work units or departments/agencies; applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance; may lead lower level employees in carrying out assigned clerical functions.
• Processing:
  Maintains calendars of due dates and initiates recurring work or special clerical projects; processes a variety of documents in determining routine case status; exercises discretion in choosing appropriate follow‑through procedures within defined guidelines, including assembling and reviewing incoming materials for accuracy, completeness, and conformance to established guidelines and agency policy and procedures; verifies information through use of internal resources and contacts with sender and other work units;
  
  solicits additional information as required by correspondence; processes purchase requisitions/purchase orders; prepares payment lists and billing invoices; receives shipments of materials and matches or verifies shipment or billing invoices against original purchase orders; maintains files, journals, or account ledgers by posting credits, expenditures, interest, etc.; figures payments, costs, discounts, and adjustments using prescribed methods and formulas; receives monies in various forms such as cash, checks, and money orders and prepares for deposit;
  
  maintains inventory and orders supplies; uses a variety of electronic equipment to perform job functions. Performs related duties as required.

• Minimum Qualifications – General Experience Two (2) years of general clerical work experience.
• Substitutions Allowed College training may be substituted for the general experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of two (2) years.
• Preferred Qualifications
  • Experience with Medicaid billing, claims, and/or invoice processing
  • Experience processing invoices and tracking payments
  • Experience triaging customer service inquiries and complaints
  • Experience assigning and overseeing staff schedules

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.