Administrative Assistant - Community Services

Job Description

The Village for Families and Children

Our Mission: The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission "to build a community of strong, healthy families who protect and nurture children" by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you're joining an organization that's just as committed to your success as we are to those we serve.

Starting Salary: $19 per hour

JOB SUMMARY

Provides general administrative support and customer service to applicable organization programs. Understands and ensures confidentiality and timeliness is provided for requests. Supports managers and employees in a variety of tasks. Communicates efficiently and effectively, to ensure the proper delivery and transfer of information. Supports quality assurance. Assists multiple programs within Community Services. Reports to the Assistant Vice President of Community Services.

KEY RESPONSIBILITIES (May vary by department/program)

EDUCATION

• High school diploma or equivalent required.

EXPERIENCE

• A minimum of two to three years of customer service experience. Excellent telephone and verbal communication skills. Sound knowledge of office/telephone etiquette and customer service principles and practices.
• Bilingual (English/Spanish) preferred.
• Sound judgment and ability to adapt to change and meet demands of the work environment.
• Proficient in the Microsoft suite (Outlook, Word, Excel).
• Familiarity with an EHR (Electronic Health Record), experience with other client‑based applications is a plus.
• Must be detail oriented with ability to multi‑task and complete large volume of work. Accurate typing skills and ability to create grammatically correct written correspondence if needed.
• Must be able to work in a team environment. Must be culturally competent to work with diverse populations and interact with others.
• General office skills including filing, organizing, and scheduling.
• Maintain confidentiality of information. Knowledge of federal HIPPA laws.
• Must be punctual and flexible.
• Must be able to travel between Village and other sites.
• Physically able to perform the essential functions of the position, with or without reasonable accommodations.

As a Village employee, you should feel confident that your health and well‑being is one of our highest priorities.

The Village offers a comprehensive flexible benefits package designed to aid in the health and well‑being of our employees and their dependents.

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The Village for Families and Children is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.