Senior Document Support Specialist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$41,200.00 - $67,900.00

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Under moderate supervision, this position is responsible for the accurate and timely preparation and preservation of policy documents in compliance with corporate retention policies and guidelines. Individuals in this role are responsible for the handling of inbound correspondence in support of digital workflows, managing the on-demand process, execution of the company's preservation strategy, and preparation of policy and underwriting documents for digitization and potential litigation.

This position is based full time in our [insert location] office.

• Responsible for the categorization and reconciliation of insurance documents received through internal and external mail, as well as various archival sources.
• Prepares documents for digitization including removal of staples, paper clips, fasteners and posted notes from the documents.
• Analyzes documents in order to produce the best resolution for scanned reproductions.
• Employs basic understanding of filing standards to properly classify documents for specific repository processing and determines index values for insurance document sets based on established guidelines.
• Research and investigation may be required to track misdirected or undeliverable mail.
• Manages the on-demand request process. Customer requests that are time sensitive for archived documents are retrieved, prepared, digitized and delivered electronically to the customer.
• Resolves complex issues and escalates items as required.
• Works with a high degree of confidentiality as documents are highly sensitive containing customer financial and/or proprietary information.
• Perform other duties as assigned.

• Three years of work experience in document management.
• Ability to meet Productivity and Quality performance metric requirements.
• Knowledge of Document Archival & Preservation Repositories Preferred.
• Knowledge of Insurance Policy Documents is a Plus.
• HOST and Web Application Familiarity Preferred.
• Records Management Software Familiarity a Plus.
• Strong attention to detail with the emphasis on quality and the ability to focus for extended periods of time.
• Capability of categorizing documents based on established standards.
• Ability to use basic analytical thinking to make decisions on document categories.
• Good dexterity of hands and fingers to sort through documents accurately and quickly.
• Ability to work in a fast-paced, flexible, team environment.

• High School Diploma or equivalent.
• Two years of experience utilizing Microsoft Office Suite.

• Health Insurance
  :
  Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100%…