Housing Assistant, Social Work

What You’ll Do

As a Supported Housing Assistant, you’ll play a vital role in helping residents feel safe, supported, and connected within our schemes. Working alongside Supported Housing Officers, you’ll provide day-to-day assistance, carry out wellbeing checks, and help new residents settle in. Your focus will be on creating a caring environment where people can thrive, while ensuring compliance with health and safety and housing standards.

As a Supported Housing Assistant, you’ll play a vital role in helping residents feel safe, supported, and connected within our schemes. Working alongside Supported Housing Officers, you’ll provide day-to-day assistance, carry out wellbeing checks, and help new residents settle in. Your focus will be on creating a caring environment where people can thrive, while ensuring compliance with health and safety and housing standards.

• Welcome new residents and ensure they settle in comfortably.
• Carry out regular welfare and health and safety checks in line with policy.
• Identify support needs and signpost residents to appropriate services.
• Report repairs and maintain communal areas to create inviting spaces.
• Monitor contractors and contribute to continuous improvement of services.
• Promote safeguarding principles and attend multi-agency meetings as required.
• Support tenancy sustainment by helping residents understand their rights and obligations.
• Assist with void property management and lettings procedures.
• Coordinate on-site activities that enrich residents’ lives and foster community.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Experience providing customer-focused support in social care or social housing.
• Good understanding of the needs of vulnerable residents.
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and apply relevant legislation and best practice.
• Effective IT skills, including basic MS Office.
• Numeracy and literacy skills equivalent to NVQ
  2.

• Social care or similar qualification relevant to the customer group.

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit:

Step 1:
If you are interested, please send your…