Client Account Manager - EMEA

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About The Company

Seeing Machines has developed the world’s most advanced human data‑driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities. With 3+ million cars on the road using our state‑of‑the‑art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real‑time protection from distraction and drowsiness‑related driving events.

The Client Account Manager – EMEA is responsible for the account management of existing key accounts in our aftermarket division, with the objective to increase penetration within our client base. This role works closely with the enterprise sales team to maximise our opportunities to close new business. The role can be based from either the UK or Germany.

Job Role

• Responsible for day‑to‑day communications, issue resolution and contracted deliverables for client and distributor accounts
• Create and successfully implement regional customer account plans to meet annual sales and growth targets
• Retain and grow existing direct customers and identify and execute upgrade opportunities in collaboration with the enterprise sales team to closure
• Contribute to the contract renewal and negotiation process for existing clients
• Provide expertise in the product and services to ensure account owners gain a full understanding and benefit of the features and services
• Identify any opportunities for product and business improvement and provide feedback to relevant teams as appropriate
• Utilise SM Quality Management System (QMS) to ensure all processes and procedures are completed
• Effectively use CRM tools (Salesforce) to ensure accurate records
• Plan and carry out responsibilities with autonomy and as part of a team
• Attend, as required, company events and conferences

Note:

due to the nature of the client base there will be some travel required (domestic and international) and this role may require the incumbent to be available after hours on occasion.

About You

• Undergraduate qualification in marketing, sales, or a related business field, or equivalent experience
• Experience as a client account manager, with contract management and negotiation experience
• Proven ability to build and maintain client and channel partner relationships
• Experience in customer retention
• Desirable:
  Fluency in French, German, Turkish, or Spanish
• Experience working within the EMEA region with its different cultures
• Experience in industries like Automotive OEM, Public Transport, Supply Chain & Logistics, or Rail
• Experience with in the fleet management, telematics, fleet safety industries
• Experience with complex sales and long lead times
• B2B sales experience with senior buyers (OPS Director/CFO/COO)
• Experience managing tiered sales structures with varying sales cycles
• Strong communication, presentation, and influencing skills with senior customers

We are a global company headquartered in Australia, an industry leader in computer vision technologies which enable machines to see, understand and assist people. Our machine learning vision platform has the know‑how to deliver real‑time understanding of drivers through artificial intelligence (AI) analysis of heads, faces and eyes. This insight enables driver monitoring systems (DMS), which monitor driver/operator identification and attention to prevent fatalities.

We exist to get people home safely.