Key Client Manager

Summary

A leading residential property management firm is seeking an experienced Key Client Manager to take ownership of a portfolio of high-quality, complex residential developments across London and the surrounding areas.

This is a senior, client-facing role suited to a confident property professional who excels at relationship management, operational delivery, and navigating complex compliance environments. You will be the primary point of contact for key clients, responsible for ensuring buildings are well managed, compliant, and financially controlled, while delivering an exceptional level of service.

• Manage a portfolio of residential developments, including high-rise, new-build, and mixed-use assets
• Act as the main contact for clients, leaseholders, and directors, building trusted long-term relationships
• Oversee day-to-day building operations, site inspections, contractors, and service delivery
• Manage service charge budgets, expenditure, and financial reporting
• Lead and support major works projects and Section 20 consultations
• Ensure full compliance with health & safety legislation and Building Safety Act requirements, including Golden Thread data and resident engagement
• Attend AGMs and board meetings, occasionally outside standard hours
• Maintain accurate property, compliance, and reporting records

• Minimum 4 years' experience in residential block property management
• Strong experience managing complex or high-rise buildings
• Good working knowledge of leasehold legislation, health & safety, and building safety compliance
• Confident managing budgets, contractors, and stakeholder relationships
• Professional, organised, and customer-focused communicator
• Comfortable working across multiple sites and flexibly when required
• Full UK driving licence and access to a vehicle

• Professional qualification (or working towards)
• Experience with Higher-Risk Buildings, Safety Case Reports, or fire safety compliance

• Flexible working arrangements
• Enhanced benefits package including healthcare and income protection
• A supportive, people-focused culture with a strong emphasis on professional development