Key Client Manager

Location: Greenhill

Key Client Manager

Permanent

Up to £70,000

London

Summary

A leading residential property management firm is seeking an experienced Key Client Manager to take ownership of a portfolio of high-quality, complex residential developments across London and the surrounding areas.

This is a senior, client-facing role suited to a confident property professional who excels at relationship management, operational delivery, and navigating complex compliance environments. You will be the primary point of contact for key clients, responsible for ensuring buildings are well managed, compliant, and financially controlled, while delivering an exceptional level of service.

The role:

Manage a portfolio of residential developments, including high-rise, new-build, and mixed-use assets
Act as the main contact for clients, leaseholders, and directors, building trusted long-term relationships
Oversee day-to-day building operations, site inspections, contractors, and service delivery
Manage service charge budgets, expenditure, and financial reporting
Lead and support major works projects and Section 20 consultations
Ensure full compliance with health & safety legislation and Building Safety Act requirements, including Golden Thread data and resident engagement
Attend AGMs and board meetings, occasionally outside standard hours
Maintain accurate property, compliance, and reporting records

About you:

Minimum 4 years' experience in residential block property management
Strong experience managing complex or high-rise buildings
Good working knowledge of leasehold legislation, health & safety, and building safety compliance
Confident managing budgets, contractors, and stakeholder relationships
Professional, organised, and customer-focused communicator
Comfortable working across multiple sites and flexibly when required
Full UK driving licence and access to a vehicle

Desirable:

Professional qualification (or working towards)

Experience with Higher-Risk Buildings, Safety Case Reports, or fire safety compliance

What's on offer:

Flexible working arrangements
Enhanced benefits package including healthcare and income protection
A supportive, people-focused culture with a strong emphasis on professional development