Receptionist​/Administrator

Responsibilities

• Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service
• Record all outpatient attendances (cashing-up) on the Patient Access System
• Book follow-up appointments, discharge back to the GP and/or add to waiting lists
• File documents according to Information Governance policy
• Communicate with patients, visitors and staff in a professional and courteous manner
• Communicate effectively using all available forms of communication
• Maintain an uncluttered and tidy reception area
• Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
• Support the Managers and Supervisors in developing a patient focused service

• You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems
• You shall be booking follow-up appointments for patients, or discharging them, as well as maintaining patient, RTT and appointment data
• The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices

• London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
• We run major acute services at Northwick Park Hospital, St Mark's Hospital, Ealing Hospital and Central Middlesex Hospital.
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, with a hyper-acute stroke unit and a hyper-acute rehabilitation unit.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital with 24/7 emergency department and urgent care centre, and Meadow House Hospice.
• Central Middlesex Hospital: planned care site with surgical and outpatient services, and an urgent care centre.
• We are a university teaching NHS trust, recognised for training clinicians and supporting research.