Rota & Team Co-Ordinator - Outpatients

This post is based on site within the Outpatient Department at Northwick Park & St Marks Hospitals.

The post-holder shall provide comprehensive administrative support to the Service Manager and Staff Development Manager within the Outpatient Department to ensure service objectives are achieved efficiently and compassionately. This will include twice daily walk arounds encompassing all outpatient reception and office areas.

A key function of this role will include the co-ordination of administrator and supervisor staff rotas, managing administrator and supervisor leave requests and absences and maintaining staffing levels at Northwick Park in order to minimise the impact of absences on the department and the Trust at large.

Assist the Service Manager and Staff Development Manager in the overseeing of admin staff and investigation of complaints.

Mentor the Band 4 Supervisors and develop them for more senior roles within the team / Trust.

Act up for the Staff Development Manager in their absence especially regarding staff review issues - both formal and informal.

Provide leadership and expertise with information systems and participate in the full range of management activities within the department, including the preparation of data for KPI reports. This role is pivotal in supporting the effective functioning of the department.

The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.

The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week. Twice daily walk arounds encompassing all outpatient reception and office areas. Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders.

To act within defined departmental standard operating procedures Have a flexible and responsive approach to the varying demands of the post. To work in an efficient, effective, and timely manner and be adaptable to change. To follow agreed protocols and policies seeking advice where appropriate. To contribute to the care, maintenance, security, cleanliness and tidiness of Departmental equipment and office settings and safe work environments in accordance with local and Trust Health and Safety policies.

To demonstrate a positive attitude to the management and work of the Department and our service users.

Undertake any other duties commensurate with the grade as agreed and delegated by the Service Manager and Staff Development Manager.