Relationship officer

We're Hiring:
Relationship Officer role for an International Bank based in London | Long Term Contract

We are currently looking for a proactive and customer-focused Relationship Officer to join a reputed banking institution based in London. This role is ideal for candidates who enjoy building strong client relationships and delivering excellent financial solutions.

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Location:

London, Reading, Tooting, Harrow
🏦 Industry: Banking & Financial Services
💼 Role:
Relationship Officer

Key Responsibilities:

Build and maintain strong relationships with retail / corporate clients

Understand client financial needs and recommend suitable banking products

Manage a portfolio of clients to ensure retention and growth

Support customers with account services, lending, and investment products

Ensure compliance with banking regulations and internal policies

Collaborate with internal teams to deliver seamless client service

Key Requirements:

Previous experience in banking, relationship management, or financial services

Strong communication and interpersonal skills

Good understanding of banking products and customer service standards

Ability to meet targets and manage client expectations

Right to work in the UK

KEY PERFORMANCE INDICATORS

Every RO who joins the Bank is expected to meet the parameters in line with the Bank's strategy, including but not limited to the following:

Engaging with customers through physical meetings, as well as by calling them.
Documenting the outcome of such meetings
Actioning on tasks assigned to them within stipulated timeline
Generate incremental business by acquiring new customers, as well as from existing customer base mapped to them
Increasing product penetration to customers by offering NRE/NRO Accounts, UK Personal Bank account, Time deposits linked to the NRE/NRO/UK Personal Bank account,  Loan, I-Direct (demat) account etc.
Cross sell of all suitable products which are being offered by Bank UK, as per the Bank's approved framework