Theatre Receptionist

Overview

We are looking for 12 month fixed term secondment cover for our full-time Theatre Receptionist. To work as part of a team supporting the pivotal and high quality administrative needs of the Theatre Department. The post holder will need to be able to communicate well with patients, relatives, and a wide range of multi-professional staff, internal and external to the Trust, maintaining confidentiality at all times.

In order to provide this support we are looking for a confident, enthusiastic, highly motivated individual who has excellent attention to detail, a versatile approach and the ability to cope with a large number of different tasks simultaneously to join our vibrant and friendly department. This role will require a high level of professionalism. A working knowledge of a range of Microsoft tools is therefore essential.

The working pattern is Monday to Friday – . This is an on-site post, working within Theatres.

• Provide an excellent customer service for the theatre environment via the front desk reception and all the administrative duties this involves; updates on Epic our EHR system, call handling and face to face contact with staff and patients to ensure high levels of visitor and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
• Enter required patient information on all hip, knee, ankle, elbow, shoulder replacement and paediatric operations for the National Joint Registry and MDOR and ensure that the Trust is 100% compliant. Act as the point of contact for the National Joint Registry and MDOR for the RNOH.
• Provide an administrative service to the Theatre Co-ordinators, Theatre Business Support Manager and Theatre Manager; must have excellent verbal and written communication skills.
• Report any problems relevant to the department to the Theatre Manager and log issues to Estates or Digital Services.
• Monitor own workload relevant to the role or escalate to the manager if performance is below the required level.
• Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
• Act as the communication hub for the Theatre Co-ordinators, clinical teams, theatre staff, (and occasionally patients/relatives) as well as internal and external organisations.

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression.

Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.

For more information, please access the following link:

For further details / informal visits contact:
Name:
Nicky Saunders

Job title:

Theatres Business Support Manager
Email address:
Telephone number:

Second contact point: