Showroom Manager - Nosa Bathrooms

About Nôsa?

Nosa Bathrooms is a premium bathroom retailer specialising in beautifully designed, high-quality bathrooms for discerning homeowners, designers, specifiers and premium house builders.

Our Harrogate showroom is more than a retail space — it is a curated, experiential, design led environment where customers come to spend time discussing choices and invest in their homes to create something exceptional.

We are now looking for an experienced and commercially driven Showroom Manager to lead our Harrogate store and deliver an outstanding customer experience.

This is a hands‑on, sales‑led management role, you will deal with a wide range of customer types, identify prospects and build sales pipeline whilst building the Brand reputation in the area encouraging footfall.

• Lead and manage the day-to-day running of the Showroom ensuring sales targets are clear and met daily
• Deliver exceptional customer consultations to support the path to purchase journey and enhance the look and feel by selling the look across our full range of products
• Build strong relationships and trust that converts to high‑value sales into premium bathroom projects dealing with designers, specifiers and house builders
• Build a strong sales pipeline through prospects, quotations and follow‑up
• Ensure the showroom reflects our brand and luxury positioning
• Drive revenue growth and performance to ensure targets are met
• Build brand reputation and equity in the local area to make Nosa the go to place and drive strong recommendation and advocacy

This role is ideal for someone who thrives in a consultative, design‑led sales environment.

We are seeking a confident, professional, experienced and commercially astute individual with:

• A proven background in sales (ideally bathrooms, interiors, kitchens or luxury/premium retail)
• Experience working with high‑value customers, designers and specifiers
• Ideally experience in project led sales purchases via contractors and/or house builders
• Strong consultative selling skills that builds and nuts (typo in original) relationships for repeat business
• The ability to close sales professionally through product knowledge and use of valued attributes
• Experience managing a retail or showroom environment and all associated activities
• Familiar and strong supporter of daily stand up session to set daily targets, track and monitor performance at individual level and take rapid corrective action as needed
• Ability to coach, develop and manage a team to set them up for success and achieve the needs of the job
• A keen eye for detail and presentation from entry to exit
• Confidence working with customers investing in premium products from point of contact to after sales

Experience with in bathrooms is highly desirable, but we will also consider candidates from:

• High‑end kitchens
• Interior design
• Luxury home improvements
• Premium retail
• Property / estate agency
• Luxury automotive sales (high‑value)

• Strong monthly sales performance, sales pipeline and targetted prospects
• High showroom standards across all disciplines namely, safety, merchandising and cleanliness
• Excellent customer service and associated reviews
• Repeat business, recommendation and referrals
• Professional, premium customer experience

• A privately owned business with ambitious plans for growth and supporting investments
• Competitive basic salary
• Opportunity to grow within a premium brand establishing itself in Retail
• Autonomy to run and develop the showroom environment and team for growth
• A supportive and ambitious business environment and management approach

• Staff discount on luxury bathroom products
• Staff discounts on the Leader product range
• Ongoing training and professional development
• Be part of a high‑growth, customer‑first team
• 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
• Length of Service holiday awards: 1 extra day for every 3 years service;
• Death in Service benefit (3x annual salary);
• Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
• Salary sacrifice Cycle‑to‑work scheme;
• Subsidised gym membership;
• Employee Assistance Programme, Access to Wellbeing Advice & Counselling
• Employee Referral Bonus
• Competitive salary