Deployment Technician

Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, dealing with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can’t resolve.

3 MONTH CONTRACT

• Provide support that consistently meets or exceeds Customer expectations
• Identify, analyse, and repair product failures. Order and replace parts as needed.
• Support and maintain user account information including rights, security and systems groups
• Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
• Coordinate with third‑party vendors to resolve hardware and software problems, as required
• Receive and resolve hardware or software related issues from Tiers 2 and 3 when break‑fix is necessary to solve an issue at location/onsite
• Interface with hardware and software vendors for planning and problem resolution
• Interface with manufacturers and third‑party vendors for technical assistance
• Execute the installation of PCs, peripherals and LAN‑based equipment
• Assist with setting up security, file access and other administrative procedures associated with moves
• Move workstations, peripherals and telecommunications equipment, as required
• Order, receive and provide all required equipment, materials and third‑party vendor services to implement IMACs
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMACs
• Test completed IMACs and verify acceptance by end user
• Document asset changes to inventory

• At least 2 years of experience or equivalent combination of education and related experience may also be considered
• Microsoft Operating System (Windows 7‑11) / Office / M365 (essential)
• Excellent MS Office 365 skills as a user (essential)
• Able to solve simple hardware issues (essential)
• Basic understanding of networking (DNS, DHCP, IPv4, TCP/IP) (essential)
• Knowledge of Active Directory - permissions & attributes (essential)
• Team Player and Analytical Thinking
• Open, positive personality, and an exceptional attitude towards a willingness to learn
• Flexibility to travel when needed
• Customer oriented (Service awareness) with good interpersonal and communication skills
• Able to adapt in a fast‑moving technology environment
• Able to assume day to day responsibilities generating specific deliverables
• Relationship‑builder, at ease with people and capable of quickly building trust
• Language skills:
  Proficiency in English, both spoken and written (essential)

It's best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at  and we’ll be happy to assist!

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge…