Deskside Technician

Be among the first 25 applicants and work in a fast‑paced, constantly evolving environment. You will be responsible for providing a high level of customer service and hands‑on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

• Provide support that consistently meets or exceeds customer expectations.
• Determine and recommend which products or services best fit the customers’ needs.
• Identify, analyze, and repair product failures. Order and replace parts as needed.
• Support and maintain user account information including rights, security, and systems groups.
• Receive and resolve issues from tier 2 and 3 if hands‑on intervention is necessary at location/on site, in cooperation with the resolver group if required.
• Provide troubleshooting and problem‑resolution support for all network devices.
• Coordinate with third‑party vendors to resolve hardware and software problems, as required.
• Receive and resolve hardware or software related issues from tiers 2 and 3 when break‑fix is necessary at location/on site.
• Interface with hardware and software vendors for planning and problem resolution.
• Interface with manufacturers and third‑party vendors for technical assistance.
• Execute the installation of PCs, peripherals, and LAN‑based equipment.
• Assist with setting up security, file access, and other administrative procedures associated with moves.
• Move workstations, peripherals, and telecommunications equipment, as required.
• Order, receive and provide all required equipment, materials, and third‑party vendor services to implement IMACs.
• Install and set up equipment, cables, outlets, and other hardware required for implementing IMACs.
• Test completed IMACs and verify acceptance by end user.
• Document changes to inventory usage and configuration.
• AV and conference support with software such as Webex, Skype for Business, Zoom, etc.

• At least 2 years of experience or equivalent combination of education and related experience.
• Some knowledge of ITIL V3 or V4 Foundation.
• Microsoft Operating System (Windows 7‑11) / Office / M365 (essential).
• Excellent Microsoft Office 365 skills as a user (essential).
• Able to solve simple hardware issues (essential).
• Mobile device support (Apple iOS preferred).
• Basic understanding of networking skills (DNS, DHCP, IPv4, TCP/IP) – essential.
• Knowledge of Active Directory permissions & attributes (essential).
• Team player and analytical thinking.
• Open, positive personality and an exceptional attitude toward a willingness to learn.
• Flexibility to travel when needed.
• Customer‑oriented (service awareness) with good interpersonal and communication skills.
• Able to adapt in a fast‑moving technology environment.
• Able to assume day‑to‑day responsibilities generating specific deliverables.
• Relationship builder, at ease with people and capable of quickly building trust.
• Language skills:
  Proficiency in English, both spoken and written (essential).

• Competitive salary and benefits package including monthly bonus.
• Private health scheme.
• Extra vacation days.
• Opportunities to learn and develop: training programs.
• Personalized career path within the organization.
• Exposure to an international environment as part of a multicultural team spread across Europe.

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small‑to‑midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

• Entry level

• Full‑time

• Information Technology

• IT System Training and Support

Referrals increase your chances of interviewing at STEFANINI UK LTD by 2x.