Deputy Practice Manager

An exciting opportunity has arisen for a Deputy Practice Manager to join our Leadership Team in a friendly, dynamic and forward-thinking single-site practice incentral Harrogate.

Job Summary

The role is tosupport the Practice Managers in all aspects of practice functionality,motivating and managing staff, optimising efficiency and overall performance,ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

The Deputy Practice Manager will focus on theday-to-day operability of the practice, quality & continuous improvement,confidentiality, collaborative working, service delivery, learning and development and promoting a positive working environment.

We offer:

Ongoing supervision and support from the Practice Managers

Membership of the NHS pension scheme

BHSF health plan

Employee Assistance Programme (EAP)

On-sitecar-parking, on a rota basis

Cycle to work scheme

NHS laptopavailable for individual work use

Three annual areawide PLT educational meetings

Six PCN-specificeducational PLT meetings

Annual leave entitlement: 25 days + 8 bank holidays (pro-rata)

The Deputy Practice Manager is responsible for:

• Supporting the Practice Managers in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Supporting theend-of-month payroll process to ensure staff are paid on time
• Leading on thepre-employment checks and induction of new staff (such as DBS checks, inductiontimetables and ensuring new starters are set up on appropriate IT systems).
• Providing leadership and guidance for the Reception Manager and giving support to the practice admin teams.
• Developing,implementing and embedding an effective practice training programme for allstaff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record for all staff.
• Responding and resolving local IT issues, where appropriate.
• Maintaining thestaff intranet portal, ensuring training records, annual leave entitlements and significant event database is kept up to date and accurate.
• Organising thecalibration of medical equipment on behalf of the practice.
• Oversee the administrative elements of QOF, liaising with GPs, Nursing Staff and Administrators.
• Actively encourage and promote the use of patient online services and NHS app.
• Update and act asthe focal point for the practice website and social media channels.
• Support the Practice Managers in coordinating and managing the patient complaints processand ensure that all staff are fully conversant with the complaints procedure.

Strayside Healthis a recently formed practice (following the successful merger of East Paradeand Park Parade Surgeries in April 2025). Before the merger, both practicesworked closely together for a number of years, sharing our Nurse Team andback-office staff (medical secretaries, data quality and administration teams).

Our newly mergedpractice is progressive and keen to embrace change whilst maintaining thetraditional values of patient centred general practice.

One of our partners is the Clinical Director ofthe Mowbray Square PCN, which places us in an excellent position to lead on newways of working and maximise the benefits of close relationships with our colleagues in the allied health professions. We have a great team ethos in our workforce, with strong staff retention.

Secondary Responsibilities:

In addition tothe primary responsibilities, the Deputy Practice Manager may be requested to:

Support the auditlead, effectively utilising the audit cycle where relevant to the role

Participate inlocal initiatives to enhance service delivery and patient care

Support and participate in shared learning within the practice

Participate inthe review of significant and near-miss events applying a structured approachi.e. root cause analysis (RCA)

Develops practice administrative and clinical protocols in line with the needs of the patient and current legislation

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated, forward thinker and proactive
• Ability to use initiative and judgement
• High…