Customer Service – Senior Personal Banker

Senior Personal Banker – Harrogate, UK

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, proactively promote the benefits of our growing range of digital services and simplify their banking experience. You’ll act as a trusted expert, providing them with the knowledge they need to make the most of their money, with an emphasis on delivering our popular Financial Health check.

• Meeting and supporting customers face to face in the branch
• Conducting Financial Health checks and reviewing customer accounts
• Identifying products and services that are right for our customers to help them maximise savings
• Identifying opportunities to help customers with complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to grow and maintain relationships

We’re looking for organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service. As a trusted adviser, you’ll strive to improve standards for our customers, looking for ways to make their lives easier.

• Experience of working in a customer‑service environment with the ability to thrive under pressure and achieve customer satisfaction
• Ability to coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
• Build rapport and trust with customers in both face‑to‑face and virtual environments and provide the right options
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• Excellent planning and organisational skills

Competitive salary starting at £26,350
, pro‑rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Nat West Group Benefits
• A generous holiday entitlement of 36 days, pro‑ratified for hours worked
• A monthly contribution to your retirement fund

Working pattern:
Flexible shifts between 8 am and 8 pm, including bank holidays.

Learning journey:
Comprehensive training programme, ongoing coaching and support, study towards a recognised external qualification.

This job does not meet Skilled Worker visa sponsorship requirements.