Service Account Manager

Service Account Manager
Salary: £27,000 per year |

Location:

Harrogate |

Hours:

Full-time, 9am - 5pm
Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking.
Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment.
Role and Responsibilities
 
* Managing service accounts
 
* Maintain an excellent level of customer service
 
* Managing Field Engineers diaries and booking appointments
 
* Ensure SLAs are adhered to
 
* Updating customer portals
 
* Providing quotations to customers and following up
 
* Producing and sending out invoices
 
* Keep the system up to date and create new customer profiles
 
* Raise more complex problems with the Technical Team and Senior Service Account Manager
Candidate Requirements:
 
* Previous account management or engineer diary management experience
 
* Strong communication skills
 
* IT Literate
 
* Strong experience in a similar busy and fast paced office environment
 
* Relevant telephone based customer service experience
 
* Excellent attention to detail

To apply for this fantastic opportunity please send your CV to Beth via the link provided