Technical Sales Support Representative

Job Details

• Job Location: Nebraska - NE
• Position Type: Full Time
• Education Level: High School
• Salary Range: $80,000.00 - $95,000.00 Salary
• Travel Percentage: Up to 50%
• Job Shift: Day Shift/1st Shift
• Job Category: Sales

Gemini Industries, Inc. is an employee‑owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. We posit that our greatest resource is our people, and we commit to integrity, responsibility, commitment, innovation, and participation.

• 6% Dollar for Dollar Company 401K Match
• Paid Vacation, Health and Wellness benefits
• Discretionary Annual Stock Injection
• Paid Parental Leave
• Relocation Options Available
• Culture of Flexibility

Location:

Candidate must be located in Eastern, Central, Southern United States or willing to relocate.

• The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance (on designated accounts).
• This function is to allow the sales rep to manage the accounts & allow for additional opportunities and to accelerate the sales and implementation cycles. The involvement of the technician in an account will be justified by the sales representative and the technician, with final approval coming from the National Technical Manager.

• This position will work with the sales force and be responsible for documentation and communications to ensure that both Gemini & our customers’ expectations and timeline requirements are being met.
• Set up document procedures and maintain files on all customers for all of the products utilized in the field by customers, STANDARD OPERATING PROCEDURES.
• Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met.
• Listen to team members & customers' needs about product & time frames.
• Possess a high work ethic, moral and personal integrity, and honesty.
• Be mature, flexible, and self‑motivated.
• Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.

The Technical Rep is granted the necessary authority to manage, direct, and administer the operations of Gemini Industries, Inc. under the control of this position. This authority includes, but may not be limited to:

• With adequate information, this position may stop production of a product because of his/her concerns; communicating these concerns through his/her team leader or the lab.

• Plan, organize, and set up the daily, weekly & monthly schedule for his/her time spent in the field and lab.
• Communicate clearly, immediate concerns or issues pertaining to product performance, products or customers’ needs.
• Communicate clearly with the lab, through documentation, product development needs and coating performance requirements.
• Qualify coating modifications and product developments; working in the lab when necessary to verify through application and proper physical test requirements that coating parameters are met.
• Ability to communicate clearly on all applications and coating performance for training and education purposes.
• Performs other job‑related duties and responsibilities as may be assigned from time to time by management.

To perform this job successfully, an individual must be able to meet and accomplish the following. Reasonable accommodation may be made to enable individuals with disabilities to perform the Technical Support function.

A four‑year college degree or 5 years of experience in the Coatings and application‑related field is required.

• Be able to work math problems with percentages and ratios.
• Must know the metric system for conversion.
• Be able to produce results with little direct supervision.
• Be able to operate Microsoft Office software.
• Have an in‑depth understanding of the differences in products and applications.
• Must have a complete understanding of application equipment.
• Manual and…