Senior Business System Analyst

Overview

We are seeking two highly skilled Senior Business Analysts to join our Enterprise Communication Center team. These roles are critical to supporting the After-Hours Answering Service (SAHAS) and the Hospital Communication Services (HC S), both of which rely on the Amtelco and QGenda application for efficient and reliable communication workflows.

As a Senior Business Analyst, you will serve as the primary resource for scripting and complex configuration within the Amtelco application, ensuring seamless communication across clinical operations. These roles will require rotational on-call status.

• Lead and execute complex scripting and configuration tasks within the Amtelco application.
• Testing and remediation, go-live support.
• Collaborate with operational teams to translate business needs into technical solutions.
• Streamline intake and turnaround of scripting requests to improve responsiveness.
• Reduce vendor dependency by building internal expertise and documentation.
• Support training and scalability efforts for future growth across SAHAS, HCC, and nurse triage services.

This position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources. Incumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end‑users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes.

Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments.

Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems. Relevant degree such as Bachelor's in Computer Science, Business, Technical, Education, Information Systems, Finance, Business/Administration, Accounting, Engineering, Information Technology. Proficiency in SQL, HTML and CSS.

• Bachelors required

• None required

• 5 years related experience required
• Expertise or strong aptitude in Amtelco scripting required
• Software development experience preferred
• Jira experience preferred
• Hospital Operations IT experience preferred
• Proven experience in business systems analysis, preferably in healthcare or communication systems preferred.