Hotel General Manager

Base Pay Range

$90,000.00/yr - $/yr

Annual Bonus

Location: Double Tree by Hilton Harrisonburg

Reports to: Regional Director/Ownership

Employment Type: Full-time

Shift: Variable Shifts, Including Weekends and Holidays

The Hotel General Manager at Encore Hospitality is responsible for overseeing all aspects of hotel operations, including guest services, financial performance, staff management, and property maintenance. The General Manager leads the hotel’s strategic direction, ensuring a high level of guest satisfaction, operational efficiency, and profitability. This role requires a results-oriented leader with strong business acumen, exceptional interpersonal skills, and a deep understanding of hospitality management.

• Develop and implement strategic plans to ensure the hotel’s long-term success.
• Set operational goals for each department, aligning them with overall business objectives.
• Provide leadership and guidance to department heads, ensuring clear communication and collaboration.
• Foster a positive workplace culture that motivates staff and enhances guest experiences.
• Stay up-to-date on industry trends and market conditions to inform business strategies.

• Ensure that guest satisfaction is a top priority by maintaining the highest standards of service across all departments.
• Address guest feedback and complaints in a timely and professional manner, ensuring a prompt resolution to any issues.
• Regularly review guest surveys and online reviews to identify areas for improvement and implement action plans.
• Personally greet VIP guests and ensure their needs are met throughout their stay.
• Oversee the hotel’s financial performance, including revenue, profitability, and cost control.
• Develop, manage, and adhere to the hotel’s annual budget, ensuring that financial targets are met.
• Analyze financial reports (P&L, balance sheets, occupancy rates) to identify trends and make informed business decisions.
• Work closely with the revenue management team to optimize room rates, maximize occupancy, and increase overall revenue.
• Monitor departmental expenses, ensuring efficient operations while maintaining cost control.

• Oversee daily operations across all departments, ensuring that procedures are followed and goals are achieved.
• Conduct regular property inspections to ensure cleanliness, safety, and overall quality of the facilities.
• Work with the maintenance team to ensure all equipment and infrastructure are functioning properly.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and service quality.
• Manage hotel renovation projects or upgrades, ensuring they are completed on time and within budget.

• Lead, mentor, and develop a team of department heads and hotel staff, ensuring a collaborative work environment.
• Oversee the recruitment, training, and retention of top talent across all departments.
• Conduct regular performance evaluations, providing constructive feedback and identifying development opportunities for staff.
• Implement training programs to ensure all employees meet the hotel’s standards for service, safety, and professionalism.
• Collaborate with the sales and marketing teams to create and implement strategies to drive room bookings, events, and F&B sales.
• Establish relationships with key stakeholders, including local businesses, tourism organizations, and community leaders.
• Ensure that the hotel’s marketing efforts are aligned with brand standards and effectively promote its services.
• Attend industry events and networking functions to promote the hotel and build business relationships.

• Ensure that the hotel complies with local, state, and federal regulations, including health, safety, and labor laws.
• Develop and enforce hotel policies regarding guest privacy, security, and data protection.
• Monitor risk management practices and implement procedures to minimize liabilities and incidents.
• Stay informed of any changes in regulations that may affect the hotel’s operations or guest services.

• A bachelor’s degree in…