Patient Service Representative

Patient Service Representative

Dental Care Alliance

Join our team and provide outstanding patient service as a Bilingual (Spanish/English) Patient Service Representative in Harrisonburg, VA. This role operates in a team-based environment, delivering personalized care and handling patient inquiries, scheduling, and financial arrangements.

Hours:

Monday - Friday 7:30 a.m. – 5:30 p.m. Lunch 1:00 – 2:00

This role is ideal for someone passionate about customer service and eager to begin a career in dentistry. Responsibilities include answering phones, scheduling appointments, assisting with treatment planning, and supporting staff while managing financial arrangements.

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Submit your CV to join our modern, patient-centered practice and advance your career. Apply today and help shape the future of dentistry.

• Acknowledge, smile, and greet patients upon arrival or departure
• Respond to patient questions and concerns according to DCA policies
• Answer telephones
• Schedule appointments
• Maintain appointment book and confirm appointmentsli>
• Follow up on no-shows or cancellations
• Register patients on sign-in sheet
• Post charges and payments to patient accounts
• Check voicemail daily
• Maintain a clean and friendly waiting area for patients

• Experience working in a dental, medical, or other health-care office (preferred)
• Bilingual in Spanish/English
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Exceptional customer service skills

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industry: Hospitals and Health Care

Referrals increase your chances of interviewing at Dental Care Alliance by 2x.