Mgr-Customer Experience

POSITION OVERVIEW

Provides direction, operational excellence, and continuous improvement of all customer service initiatives across the organization.

• Bachelor's degree in Business, Management or equivalent work experience
• Five (5) years' experience in Customer Experience (CE) operations
• Strong understanding of contact center operations and customer service systems.
• Proven ability to manage large-scale operations and drive performance improvements.
• Knowledge of workforce management, scheduling, and performance optimization.
• Strong analytical skills for operational data interpretation and decision-making.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in MS Word, Excel, PowerPoint; familiarity with CRM and WFM tools.

• Weekends may be required as business needs
• Some travel required

Pay Transparency:

Pay:

Additional Details:
This position will be domiciled at a Fed Ex Freight location in Memphis, TN or Harrison, AR. You will be required to work at a Fed Ex Freight location several times per week.

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

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Fed Ex Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.