Warranty Administrator Job Harrison area,Arkansas USA,Business

POSITION OVERVIEW

Recover warranty dollars for Fed Ex Freight on parts and equipment failure

ESSENTIAL FUNCTIONS

Research Repair Orders (RO), Outside Maintenance Purchase Order (OMPO) notes and comments, and Warranty criteria to determine if failures and repairs for parts and equipment are Warranty candidates

Communicate with Original Equipment Manufacturer (OEM), Field Maintenance Management, Parts Coordinators, technicians, and external vendor representatives concerning Warranty candidates

Negotiate Warranties and policies that best benefit the company for parts, equipment and services

Initiate, monitor and follow up on progress of Warranty campaigns or recalls

File Warranty claims with manufacturers and maintain tickler files for follow up and payment

Conduct research to determine full liability and recovery of all Warranty items and dollars

Reconcile payments received from vendors and manufacturers; keep accurate records of payments, denials, and all information pertaining to claims

Draft campaign instructions and distribute to all shop locations

Ensure claim filed goals are achieved

Schedule meetings with (OEM) as necessary

Inspect parts and equipment

Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other assignments (or duties) as required

Disclaimer:
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS

High School Diploma or General Education Diploma (GED)
Two (2) years of related experience with a focus in Warranty and/or Maintenance preferred
Knowledge of equipment and maintenance practices
Knowledge of and ability to enforce Warranty processes and practices
Ability to navigate the internet and vendor websites
Knowledge of maintenance systems and other internal operating systems preferred.
Good time management, organizational and interpersonal skills
Experience and ability to use Microsoft Office Software, including but not limited to;
Word, Excel, and Outlook
Good verbal and written communication skills
Able to follow instructions and complete required training
Ability to work independently and as a team member

COMPENSATION USE

FLSA Status: [ ] Exempt [x] Non-Exempt

Preferred Qualifications Pay Transparency Pay Additional Details

Starting Rate of Pay: $19.43 / hour

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

Know Your Rights
Pay Transparency

If you have a disability and you need assistance in order to apply for a position with Fed Ex Freight, please call or e-mail at AD

Fed Ex Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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