Technical Support Specialist

Job Type: Permanent - Full Time

Location:

Highbrook Training Centre

Job Category:
Information Technology

Support the people who support our learners. As a Technical Support Specialist, you will be the first point of contact for IT support across Skills Group, helping keep our systems running smoothly and ensuring our teams stay connected, productive and supported. The position will be based in Highbrook with weekly travel to East Tamaki and Wiri.

You will troubleshoot technical issues, respond to support requests, manage onboarding and offboarding processes, and provide in person assistance across our Highbrook and other Auckland campuses. This role is ideal for someone who enjoys solving problems, working with people and creating positive user experiences.

• Deliver first line IT support via phone, email, walk-ups and ticketing system
• Manage timely resolution of tickets and elevate complex issues when required
• Support onboarding and offboarding, ensuring accounts and equipment are set up or closed correctly
• Maintain accurate documentation of incidents, fixes and troubleshooting steps
• Provide friendly, clear and professional communication to all users

• Qualification in IT, Computer Science or similar (CompTIA A+ or ITIL an advantage)
• Experience providing first line technical support in a service desk or similar environment
• Clear and confident communication skills, both written and verbal
• A proactive, patient and customer centred approach

At Skills Group, our purpose is to maximise human potential. For more than 30 years, we’ve supported learners and employers across New Zealand through innovative vocational and higher education. Our culture is built on our Vital Signs of Joy, Manaakitanga, Grow, and Bold. We foster curiosity, innovation, and continuous learning - celebrating successes together and supporting each other through challenges.

We care about your wellbeing, your growth, and your future:

• Health & Wellbeing:
  Fully subsidised Southern Cross medical insurance, TELUS Health EAP and free flu vaccinations
• Superannuation & Financial: 3% Kiwisaver + 2% Super Life contributions, $500 referral bonus, and access to great discounts
• Learning & Development:
  Two paid learning hours each week, Linked In Learning, Future Fit webinars, and 50% off Skills Group courses for you and your whānau
• Leave & Flexibility:
  Flexible working, birthday leave, long-service leave, and extra bereavement leave

If you enjoy solving problems, supporting people and helping organisations run smoothly, apply now and play a key role in keeping our team connected.